Frequently asked questions (FAQ)

Clients are our motivation and our mission is to provide them with a timely, quick and effective information. Find the most common questions about our products and services here.


It is the most common type of account. It is an account that allows domicile monthly payrolls, associate cards, make transfers, make income and refunds or domicile receipts, among the most frequent operations. Current accounts do not offer any kind of profitability.

Individuals and legal entities that are legally constituted can request the opening of a current account, through their representatives duly authorized to open current accounts.

A remunerated account offers a small profitability for savings deposited in this account. Unlike a checking account, in this type receipts or monthly payroll, cannot be domiciled nor associate a card to make payments. Its operation is similar to that of a deposit bank, but with an advantage that the money is not invested in any fixed terms, all or part of the money can be recovered or saved at any time, without penalty or commissions.

If you want to apply for a Bank Card you can do it directly with your account manager, or at any of our offices.


Credit cards are used to buy deferring or split payments, as well as to get cash on credit. Due to its use, an annual fee is usually charged. The credit limit depends on the card’s solvency and seniority of the relationship with the credit entityn and usually negotiable.

Debit cards are commonly used at ATMs to obtain cash, with a daily limit, although we can also use them as a means of payment for products and services in numerous establishments. Unlike credit cards, their use is only possible if cash is available in the account to which the card is associated, in which the amount of payments made is immediately discounted.

You must immediately block your Card. This can be done  by contacting an account manager from any agency. This avoids potential theft or fraud.


From our website, enter your account number in the “Find your Manager” tab located on the Customer Service section.


When issuing a check, it must always contain:

Turning date

Quantity isued, in letters and numbers


In addition, the check must indicate the place of its expedition, this means where it was issued. In any case, if the check does not indicate the place it was issued, it is presumed that the check is extended in the place of the bank office on which it was turned (it corresponds to the one in which the current account is located).